Let's bring healthcare home

Tomorrow Health partners with health plans to rewire the fragmented home-based care ecosystem with technology.

Jessika is a 23-year-old woman living with congenital muscular dystrophy, making in-home care crucial for maintaining her quality-of-life. She lives with her mother, who takes an active role in her care.

Jessika and her mom need the right durable medical equipment (DME) to create a safe, supportive living environment. Because Jessika's insurance offered Tomorrow Health as a benefit, she could more easily get the care she needed at home.

Jessika received her hospital bed faster, with no stress or headaches

Because Tomorrow Health coordinated the entire process, Jessika’s bed arrived quickly and seamlessly. Tomorrow Health’s streamlined process meant Jessika and her mother could trust that her bed was on its way, from ordering to delivery and payment.

“Tomorrow Health went above and beyond for my daughter. Our rep addressed everything as quickly as she could. When she promised to call back, she did, every time. She deserves to be recognized for that.”

— Jessika’s Mother

Jessika wasn’t sure how to navigate the DME ordering process on her own. With Tomorrow Health, she didn’t need to — they coordinated the entire process on her behalf.

Improved reliability improves satisfaction for members like Jessika, enhancing health plans’ quality ratings in CAHPS survey responses, driving improved Star Ratings:

Jessika received her hospital bed 85% faster thanks to Tomorrow Health

88% of members responded that their DME experience is a major factor in their satisfaction with their health plan

95% customer satisfaction rate for members receiving DME through Tomorrow Health

The DME ordering process seemed overwhelming and confusing, causing Jessika unnecessary stress

Jessika needed a specialized hospital bed to help manage her congenital muscular dystrophy. The bed would make it easier to rest in different positions, improving her mobility and preventing issues like pressure ulcers. That would mean spending less time in the hospital and more time at home, bringing Jessika a greater sense of routine and normalcy.

Jessica’s doctor prescribed a bed that would suit her needs. But as they left the office, Jessika and her mom felt unsure how they’d go about ordering it. Finding the right supplier felt like a daunting task, and the doctor couldn’t tell them how much of the purchase would be covered by her insurance. Hospital beds can cost up to $9,000, and managing congenital muscular dystrophy typically costs over $17,000 a year. Since Jessika wasn’t sure how much her insurance would cover, these questions were top of mind.

On the way home from the doctor, Jessika looked up beds on the insurance company’s website, but there were an overwhelming number of options. The supplier also needed multiple forms of documentation, including medical records, before she could even place the order. Hospital beds can be especially complex to order, because they’re often customized to the patient using them, requiring many separately billed custom line items. Plus, she still wasn’t sure how payment and reimbursement would work.

Jessika left the appointment feeling stressed and confused — the last thing she needed on top of managing her condition.

Average 5-day faster DME delivery time

15% savings on specialized hospital bed and accompanying equipmentent

Now, Jessika and her mom aren’t waiting on prescriptions and phone calls. Instead, they’re back in control of creating the care environment Jessika needs, making the most of each day and its challenges. On average, Tomorrow Health’s platform enables medical equipment and supplies to reach patients 5 days faster.

Jessika’s new bed will help manage her condition long-term, and improve her day-to-day comfort. With Tomorrow Health’s transparent equipment ordering, she’s empowered to keep making home her primary place of care.

By streamlining ordering, delivery and payment within one platform, Tomorrow Health benefits health plan providers and DME suppliers, too. Not only are they helping patients faster — they’re saving money, resources, and time.

About Jessika

The Challenge

The Solution

The Results

Tomorrow Health handled the entire process, securing the information needed to ship Jessika’s bed.

Luckily, Jessika’s health plan offered Tomorrow Health as a benefit.

When Jessika got home from the hospital, she had a text message waiting from Tomorrow Health. They’d already received her digital prescription, and would be coordinating the entire process on her behalf.

With Tomorrow Health, there was no need for Jessika to research beds, or worry about how to get one. Tomorrow Health chose a highly-rated supplier that had been rated 5/5 by other patients, and offered faster delivery. Then, the system placed an order for Jessika’s bed.

Once the order was placed, Tomorrow Health worked with Jessika’s provider to nail down the necessary documentation. Then, they followed up with the supplier, making sure the documents were received and accepted.

Because every Tomorrow Health order is tracked, Jessika knew exactly when the bed would arrive. For extra certainty, Tomorrow Health communicated proactively with her mom every step of the way.

88% of members responded that their DME experience is a major factor in their satisfaction with their health plan

95% customer satisfaction rate for members receiving DME through Tomorrow Health